Posted on : 29-05-2012 | By : Skylar Ethan | In : Business Communication
Telemarketing can be a really profitable career for those who are great at selling products over the phone.
However, some candidates who could potentially make a fantastic career for themselves in the telemarketing sector can be put off because they think it is too difficult.
There is definitely an element of skill involved in selling products over the phone but there are also some really basic qualities that can help people become really good at telemarketing. This article explores five quick, easy skills to learn which will help people become brilliant telemarketers.
Smiling throughout the day can make a huge difference to your success rate as a telemarketer. The majority of customers will not want to speak to a stranger who sounds miserable but many will make time to converse with a happy-sounding person.
Know your product
In order to become great at selling products over the phone, it is important to know everything there is know about them. Those that can describe the benefits of a product with unperturbed confidence will be much more likely to convince others of its usefulness.
The customer is always right
It may be an old phrase, but the customer should always be right if you are taking the time out of their day to sell your product to them. Arguing with a customer or telling them that they’re wrong is rarely helpful.
Telemarketing is a numbers game and everyone playing will have to shift through a large proportion of nos to find a yes. Those who are the most efficient at their job will create more time to find customers who are interested in buying a product.
Have a great attitude
Those who let a rude customer or a lost sale affect their attitude are unlikely to have much success for the rest of the day. The best telemarketers are those who don’t let anything affect their positive attitude.
These are skills which some candidates won’t even have to learn because they naturally possess them. Those who feel that they already have these skills should definitely consider the advantages of a career in telemarketing.